Support

Email us

support@thinqmesh.com — a person reads it. Write from the address on your account and we can find you faster.

We answer within 12–72 hours on working days. Anything involving money we try to answer the same day.

Before you write

I paid but haven't received my login

It's emailed the moment payment clears, so check spam first — it lands there more often than we'd like. If it isn't there after a few minutes, email us from the address you paid with and we'll resend it by hand.

I want a refund

Within 15 days of paying, email support@thinqmesh.com and say so. No reason needed and nobody will try to talk you out of it. See the Refund Policy.

How do I cancel my subscription?

There isn't one. Every purchase is a single payment — nothing renews and nothing rebills, so there is nothing to cancel.

I missed a live session

Recordings go up afterwards and stay available for the length of your tier.

I lost my free plan file

Go back through the questions and we'll write it again, or email us and we'll send your copy. It costs nothing either way.

Where things live

Sessions, recordings and your cohort group: your account on UpX.
What we hold about you and how to have it deleted: Privacy Policy.
What you bought and what it includes: Terms and Payment Terms.

Thinqmesh Technologies, Plot A-2/75, B Block, Sector 63, Noida, Gautam Buddha Nagar, Uttar Pradesh 201014, India.